{"id":1105,"date":"2017-02-09T19:29:48","date_gmt":"2017-02-09T17:29:48","guid":{"rendered":"https:\/\/www.roweb.ro\/blog\/?p=1105"},"modified":"2022-09-06T09:19:22","modified_gmt":"2022-09-06T06:19:22","slug":"meet-our-friendly-facebook-chatbot","status":"publish","type":"post","link":"https:\/\/www.roweb.ro\/blog\/meet-our-friendly-facebook-chatbot\/","title":{"rendered":"Meet our friendly Facebook chatbot!"},"content":{"rendered":"<p>We\u2019ve just added a chatbot to our <a href=\"https:\/\/www.facebook.com\/Roweb.Development\/\">Facebook page<\/a>\u2019s Messenger and you can give it a try right away.<\/p>\n<p>Chatbots are one of the hottest <a href=\"http:\/\/www.nbcnews.com\/tech\/innovation\/what-are-chatbots-why-does-big-tech-love-them-so-n572201\">trends <\/a>in <a href=\"https:\/\/www.roweb.ro\/services\/machine-learning-solutions\">machine learning<\/a> and marketing right now.<\/p>\n<p>An increasing number of brands, including Kik, Uber, Sephora, Denver Broncos and many others, are using them to engage with their audiences and eMarketer <a href=\"http:\/\/www.mobilemarketer.com\/cms\/news\/messaging\/22588.html\">reports<\/a> that 1.4 billion people interacted with a chatbot in 2015 to get their questions answered faster. Chatbots can also help users make purchases, get directions or set up appointments, which makes them very useful to businesses and customers alike.<\/p>\n<p>A chatbot mimics a conversation with a human, making it easier for users to find the information that they need instead of searching for it on a website. A series of menus or keywords guides customers to the next steps, saving time.<\/p>\n<p>Benefits for companies include:<\/p>\n<ul>\n<li>Selling you products &amp; services, which is especially helpful for businesses with small teams.<\/li>\n<li>Facilitating payments \u2013 bots can be used not only to initiate payments, but also to complete them, if the customers choose to use credit card information stored on Facebook. The social platform is now working with several payment and credit card companies, including PayPal, Braintree, Stripe, Visa, American Express and MasterCard.<\/li>\n<li>Gaining customer insight, by storing information on the types of questions it\u2019s being asked and tracking purchasing patterns.<\/li>\n<li>Giving your customers a personalized experience, addressing customers by their name and using previous information about them to recommend other products they might be interested in.<\/li>\n<\/ul>\n<p>You can step in at any time with a personal message. This way users know there\u2019s someone behind the bot and that you\u2019re there to answer questions personally.<\/p>\n<p>The technologies we used to build our bot were <a href=\"https:\/\/www.roweb.ro\/technologies\/node-js\/\">Node.js<\/a> , SQLite to store user stats, Typescript, ts-node on native Javascript, a Naive Bayesian filter to try to &#8220;understand&#8221; what you are typing, Facebook&#8217;s Messenger Webhook to handle written messages, a Lodash library and a Knex library, for the SQLite.<\/p>\n<p>We&#8217;re looking forward to building other bots for businesses that want to benefit from a chatbot&#8217;s advantages!<\/p>\n<p><a href=\"https:\/\/www.roweb.ro\/blog\/wp-content\/uploads\/2017\/02\/chatbot.jpg\"><img decoding=\"async\" loading=\"lazy\" class=\"aligncenter size-large wp-image-1107\" src=\"https:\/\/www.roweb.ro\/blog\/wp-content\/uploads\/2017\/02\/chatbot-1024x576.jpg\" alt=\"chatbot\" width=\"625\" height=\"352\" srcset=\"https:\/\/www.roweb.ro\/blog\/wp-content\/uploads\/2017\/02\/chatbot-1024x576.jpg 1024w, https:\/\/www.roweb.ro\/blog\/wp-content\/uploads\/2017\/02\/chatbot-300x169.jpg 300w, https:\/\/www.roweb.ro\/blog\/wp-content\/uploads\/2017\/02\/chatbot-624x351.jpg 624w, https:\/\/www.roweb.ro\/blog\/wp-content\/uploads\/2017\/02\/chatbot.jpg 1280w\" sizes=\"(max-width: 625px) 100vw, 625px\" \/><\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>We\u2019ve just added a chatbot to our Facebook page\u2019s Messenger and you can give it a try right away. Chatbots are one of the hottest trends in machine learning and marketing right now. An increasing number of brands, including Kik, Uber, Sephora, Denver Broncos and many others, are using them to engage with their audiences [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":[],"categories":[13,174],"tags":[115,109,112,113,114,69,62,111,110],"acf":[],"_links":{"self":[{"href":"https:\/\/www.roweb.ro\/blog\/wp-json\/wp\/v2\/posts\/1105"}],"collection":[{"href":"https:\/\/www.roweb.ro\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.roweb.ro\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.roweb.ro\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.roweb.ro\/blog\/wp-json\/wp\/v2\/comments?post=1105"}],"version-history":[{"count":3,"href":"https:\/\/www.roweb.ro\/blog\/wp-json\/wp\/v2\/posts\/1105\/revisions"}],"predecessor-version":[{"id":6937,"href":"https:\/\/www.roweb.ro\/blog\/wp-json\/wp\/v2\/posts\/1105\/revisions\/6937"}],"wp:attachment":[{"href":"https:\/\/www.roweb.ro\/blog\/wp-json\/wp\/v2\/media?parent=1105"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.roweb.ro\/blog\/wp-json\/wp\/v2\/categories?post=1105"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.roweb.ro\/blog\/wp-json\/wp\/v2\/tags?post=1105"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}