Customer Technical Support Analyst

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JOB DESCRIPTION

Summary

Roweb is a Microsoft Partner company with over 15 years’ experience in delivering successful projects for clients across Western Europe, USA, and Canada. We have more than 140 people in our team located in 6 offices in Romania (3 in Pitesti, Craiova, Bucharest, Galati) and we are specialized in Web Development, E-commerce, Enterprise Application, Mobile development.

We are looking for an enthusiastic, self-motivated Customer Technical Support Analyst to join our team in Pitesti.

Responsibilities

  • Provide prompt and accurate technical feedback to customers;
  • Ask customers targeted questions to quickly understand the root of the problem;
  • Diagnose and troubleshoot technical issues;
  • Properly escalate unresolved issues to appropriate internal teams (e.g. software developers);
  • Talk clients through a series of actions, either via email or chat until they’ve solved a technical issue;
  • Prepare accurate and timely reports;
  • Maintain good relationships with clients.

Requirements:

  • Proven work experience as a Technical Support, Desktop Support Engineer or IT Help Desk Technician;
  • Ability to provide step-by-step technical help, both written and verbal;
  • Good understanding of computer systems, mobile devices, and other tech products;
  • Ability to diagnose and troubleshoot basic technical issues;
  • Excellent problem-solving and communication skills.

What’s in it for you?

  • Competitive salary package based on your abilities;
  • A professional and dynamic work environment;
  • Training & certifications for the latest technologies;
  • Food tickets;
  • Private Healthcare package;
  • You are in control of your working day and day-to-day planning;
  • Maximum flexibility and no rigid rules.

We are not a corporation; we are a dynamic, friendly and exciting company and you'll have the opportunity to wear different hats.

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