IT Equipment Maintenance Specialist
Roweb is a Microsoft Partner with over 20 years of experience delivering successful projects for clients across Western Europe, the US, and Canada. Our team includes more than 130 professionals, with offices in Pitesti, Craiova, and Bucharest.
We specialize in Web Development, eCommerce, Enterprise Applications, and Mobile Development.
We are looking for an IT Equipment Maintenance Specialist to join our team in Pitesti.
What you'll be responsible for:
- Equipment Procurement:
Ticket-based requests: a ticket is created for the purchase of hardware or software components and sent to the service provider. The service provider and Roweb will select the appropriate product based on price, delivery time, and implementation requirements. - Maintenance:
On-site and remote support: troubleshooting and maintenance of hardware and software, network infrastructure, laptops, desktops, and servers, as required. - Installation:
On-site and remote support: after purchasing new equipment or configuring existing equipment from inventory, the product will be installed according to the company's requirements and handed over to the employee or designated user. - Hardware and Software Troubleshooting:
Remote support for software-related issues.
For hardware issues requiring physical intervention, the equipment will be handed over to the service provider based on a troubleshooting form. The equipment will then go through the repair process and be returned to the employee who reported the issue.
Providing support and answering employees' questions regarding network access, VPN, software, licenses, and other IT-related matters. - Ticket Management and Resolution:
Support tickets are created and sent to the service provider through a dedicated ticket tracking and management platform. - Network Security:
Identifying, implementing, and optimizing preventive measures to improve the company's internal network security. - IT Infrastructure Maintenance Across Other Offices:
Providing both on-site and remote maintenance.
Equipment requiring physical intervention will be sent to the main office in Pitesti. The service provider will handle the troubleshooting and repair process, as well as the return of the equipment to the employee who reported the issue. - License Management:
Implementation and updates.
Maintaining a centralized inventory of all workstations, hardware equipment, and software licenses. - Backup Management and Recovery:
Remote management of server and workstation backups through an automated company-wide backup procedure.
Solution: centralized software and administration console. - Update Management:
Managing updates across workstations, servers, devices, software, and antivirus solutions.
