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The client operated from multiple locations in Romania and faced some problems when it came to managing client information.
To manage client information, employees used tools such as Excel. Working with an outdated tool made communication between offices very difficult.
To fix this, the client worked with other companies and developed a suite of apps that in the end didn’t meet their demands.
We developed a new comprehensive CRM Web application that included all of the modules that the client required to run their business. The CRM worked on mobile for field consultants, and on desktops for office workers.
Apart from the Web application, we developed a Mobile Application that would serve the field consultants. After checking in at a location, this app would allow the field consultants to make an audit, check the status of an office, signal a problem and check RSVTI equipment such as lifts, cranes, forklifts and more. They would also receive push notifications to let them know when equipment is near to expiration or even expired, receive new tasks from their manager or even set reminders for future visits.
For this application we used an API based architecture:
For this mobile application we used:
After our collaboration the client was able to:
The communication was very good. Occasionally, timelines were pushed back because of other projects we had them working on. They were able to deliver everything we asked of them. The team was very accommodating.
Owner Seatbelt Consulting