All-in-one sales-driven solution (website + CRM software + ordering & delivery system through IOS and Android mobile apps + marketing module) able to provide complete user experience at multiple levels (customers - restaurant staff - delivery staff).
Club Hush is one of the top locations in Arges county, clients appreciating it for both the food and the atmosphere (the club hosts various events - from concerts to entertainment shows and private parties). Their target audience is wide and smartly reflected in the food offer (in the menu are included main appreciated international dishes - from American burgers to Italian pasta, traditional food platters, etc.)
Once the social and economic context changed (as a result of the pandemic crisis), the client's main focus had to be shifted (at least for a while) exclusively to food sales and delivery. So, the client had to adapt fast and compensate for in-restaurant services with online ones. In order to do that and keep its customers satisfied, Hush needed a digital solution able to provide an optimal user experience at multiple levels.
We developed a dedicated solution based on a predefined suite of apps and modules able to integrate all the elements needed in a sales journey:
CUSTOMER’S APP: Mobile App for ordering (iOS si Android)
Now, Hush restaurant’s offers are at customers’ fingertips. All the customers that have downloaded the ordering app on their phones receive relevant notifications every time an update is available (special offers, coupons, etc.)
The client's phone reads an NFC tag or a QR code that is placed on an object (e.g. printed on a flyer). By simply scanning the code, the phone displays the online menu, and the client will be able to check out the offer and launch an order remotely.
Hush can select the clients based on specific criteria and send them text messages (SMS) with coupons and promotions as part of its remarketing campaigns.
Auditing client’s needs in the current context
Identifying further development opportunities
Validating solution’s architecture
Developing the solution
Uploading content (menu) on apps and website
Importing existing users/clients into CRM
Testing the solutions on multiple channels and devices
Training the client’s staff for a performant use
Before implementing this solution, we’ve taken orders mostly via phone - a time consuming and unproductive activity if you take into account that not all the clients could reach us. Now, the apps and the solution’s functionalities help us to have better ordering management even when we deal with a high volume of orders. So, the impact is significant in terms of sales and deliveries.