CLIENT’S NEED

Mansion Pub is a restaurant - pub in Pitesti, well-known for over a decade for its great food and drinks, pleasant vibe and excellent service. They entrusted us to develop their online presence and improve their customer experience. Two developers and a project manager were the team that delivered the Mansion Pub mobile application.

Our client had a complex set of needs including

being able to sell online

offer faster service

improve brand image and marketing

reach out to more customers

collect feedback from customers

SOLUTION

To address all of these needs, we offered them our Complete Solution for Restaurants & Pubs which covered multiple components, including a mobile application that helps staff process customer requests and feedback.

We developed an e-commerce website for our client, enabling their customers to order and make reservations online.

Next, to help our client manage an increased volume of customer requests, as quickly as possible, we offered to build a mobile app that notifies the owner and the staff of each order and reservation.

CRM

Most importantly, we built in a mini CRM system that centralizes all of the information that the customers agree to share.

 

Customer’s name

 

phone number

 

current order

 

order history

 

total order value since their first online purchase

 

days since their latest transaction

 

delivery address – which can be viewed in Google Maps

 

customer type: new, recurrent, loyal

 

email address

 

notes regarding the customer

 

Customer identification

One of the options in the settings menu enables customer​ ​identification based on their phone number, as well as the​ ​possibility​ ​to​ ​call​ ​a​ ​customer​ ​directly​ ​from​ ​the​ ​app​ ​or​ ​to​ ​see​ ​their address​​ ​on​ ​Google​ ​Maps. Another benefit from this feature is the ability to view the type of client that the caller is classified as (new, recurrent, loyal), their last order, historic order value, and the overall number of clients who called.

Notifications

The mobile application sends real time push notifications to the restaurant owner, manager and employees for every booking and order. This helps them synchronize and easily manage customer requests and jump starts the order preparation resulting in quicker and better service.

On​ ​the​ ​settings​ ​screen,​ ​the​ ​user​ ​has​ ​the​ ​possibility​ ​to​ ​activate​ ​or​ disable​ ​the​ ​push notifications​.

CLIENT’S BENEFITS
 

The mobile application ties in perfectly with the visual identity of all of the other solution components

 

A better overview and easier management of all of the information available through the app means that the staff can now process more orders and bookings in a shorter time and with less stress

 

We were able to improve the process so that even after a call is over, the app’s user can still enter an order or reservation for the customer who was on the phone with them

Samples of our work

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