Our client is a Danish company that provides software solutions for tour operators. Their solutions for travel agencies and tourism services providers include data structure and SEO tools, finance management and payment monitoring tools, ticketing and credit management, automatic price optimisation tools, CRM and marketing solutions and 2 mobile applications that tour operators can have customized and offer it to the end-users.
Customer relationship management, customer satisfaction surveys, promo campaigns and special offers, self managed supplier communication and reporting, invoicing and multiple statistics, forecasting and automatic price optimisation, integration with large industry providers – these are only a small part of the complexity of the platform.
Because of this level of complexity, it was important to also focus on quality assurance since the time the product was beginning to mature, more than 8 years ago. To enable our client to transform the world of Tourism and Hospitality, we have been using exciting new techniques and the best practices that the Software Quality industry has to offer, and we have been improving our QA processes along the way.
Handling automation testing, manual testing, customer support, requirement refinement, documentation and other processes.
Using this approach, we combine fast regression testing and early feedback on the stability of the overall system with the intuitive approach of different manual scenarios for new features.
The team’s processes and procedures are also constantly improved along the way, in the purest agile fashion, dropping the bad and keeping the good. All this results in easier communication, clearer feedback, faster blockage solving and future-proof solutions being applied when needed.