AI services · live in production · for SaaS, e-commerce, hospitality & finance teams

AI Engineered For Production

AI agents and data systems that ship to production - measured on revenue, cost, risk and customer outcomes. Built end-to-end by one senior team, delivered on the Sirma.AI platform.

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SERVICES

AI Implementation Services.
Designed, Built and Operated by One Team.

Most AI vendors sell you a slice. We work end-to-end - same team designs, ships and operates everything we build across the AI stack.

AI Workflow Automation

Automate and improve operational workflows with AI. Custom systems that take action across support, onboarding, documents and back-office, with humans in the loop where it matters. Your main entry point.

  • Support, onboarding & document operations
  • Operational copilots & back-office automation
  • Human-in-the-loop workflows
  • Workflow orchestration
AI Product Engineering

Help your SaaS or e-commerce product evolve for the AI era. AI features, copilots and intelligent experiences embedded into your existing product, without a re-platform.

  • AI features & copilots inside your product
  • AI-powered search & recommendations
  • AI-native workflows & experiences
  • SaaS & e-commerce modernization for AI
Operational AI Data & Knowledge Systems

Turn fragmented company knowledge into usable intelligence. RAG, enterprise search, knowledge graphs and decision-support - the scaling layer for every AI workflow above.

  • RAG & enterprise AI search
  • Knowledge graphs & workflows
  • Cross-system operational visibility
  • AI analytics & decision support

Enterprise AI, Designed to Scale

Agents - AI built for specific tasks, connected into coordinated workflows with shared context and clear rules.

Teams - Multiple agents collaborate across roles, with centralized control over context, execution, and handoffs.

Workflows - End-to-end automation, integrated with existing systems and adaptable as business rules evolve.

RAG - Access to internal data through vector search and semantic retrieval, ensuring context-based responses.

Tools - Direct integrations with APIs and internal systems, executed securely with controlled access.

HOW WE WORK

A working agent beats a beautiful roadmap.

How we deliver AI implementation projects - from first workflow to full production. Three principles behind every engagement, applied the same way to every team, role and project.

1

Outcomes over outputs.

Every project starts with the metric we're moving, qualified leads, ticket cost, time-to-decision, churn, and a written ROI we'll defend. If we can't defend it, we don't take the work.

2

Production from day one.

We build agents the way you'd build any production system: versioned prompts, evaluation harness, observability, guardrails, rollback. No black boxes, no vendor lock-in.

3

Narrow before broad.

We solve one painful workflow first, and ship it, before we ever talk about platforms or programs. The five solutions below are where we'd start.

INDUSTRIES

Industries & Use Cases

Our AI solutions adapt across industries - integrating directly into existing systems and processes. The same core capabilities (agents, workflows, RAG, tools) get applied differently depending on operational needs.

HR & Recruitment

Banking & Insurance

Transportation & Logistics

Real Estate

Travel & Hospitality

Ecommerce & Retail

HR & Recruitment

Automate CV intake, anonymize for bias, rank candidates against your job spec and run first-round AI video interviews with structured scoring, built on OCR, NLP and predictive evaluation.

CV Parsing

Bias-Aware

Video Interviews

Banking & Insurance

Automate document-heavy processes (KYC, onboarding, claims), conversational support for credit and policy inquiries, and risk modelling, with full auditability and regulatory control by default.

KYC & Onboarding

Claims Automation

Conversational AI

Transportation & Logistics

Automate contract and invoice processing, monitor supply chains for anomalies, optimize demand planning, and calculate Scope 3 carbon emissions — across legacy and modern stacks.

Contract & Invoice AI

Supply-Chain

ESG Reporting

Real Estate

AI-assisted property matching, lead qualification and document automation. Data-driven insights across listings, pricing and client interactions, embedded in the tools agents already use.

Property Matching

Listing AI

Lead Qualification

Travel & Hospitality

Automated booking workflows, dynamic pricing and AI-powered guest support. Integrate with PMS, CRS and external providers to streamline operations and improve guest experience, multilingual by default.

Booking AI

Dynamic Pricing

Multilingual

Ecommerce & Retail

Personalized customer journeys, AI-driven product recommendations, conversational support and demand forecasting — all from the same behavioral signal across web, email and chat.

Personalization

Conversational

Demand AI

PRODUCTIZED SOLUTIONS

AI for the work you actually do.

Six productized AI solutions - one per industry. Each integrates with the systems you already run, with senior delivery, EU data residency and a defended ROI before commitment.

Hr & Recruitment
Ai Recruitment & Interview Automation

Parses CVs, anonymizes for bias, ranks candidates against your job spec and runs firstround AI video interviews with structured scoring — feeding shortlists straight into your ATS.

  • OCR + NLP CV parsing & fraud detection
  • Bias-aware anonymization
  • AI video interviews with predictive scoring
Banking & Insurance
Ai Claims Automation

Reads inbound contracts, invoices and PDFs, extracts the line items and clauses, validates them against your business rules and syncs clean records to your ERP — humans only see the exceptions.

  • OCR & line-item classification
  • Rule-based coverage & policy validation
  • Decision engine + human in-the-loop review
Transportation & Logistics
Ai Logistics Contract & Invoice Automation

Parses CVs, anonymizes for bias, ranks candidates against your job spec and runs firstround AI video interviews with structured scoring — feeding shortlists straight into your ATS.

  • LLM-based contract clause interpretation
  • Invoice OCR & line-item extraction
  • Rule-based validation, ERP & finance sync
Real Estate
Ai Sales & Lead Agent For Real Estate

A website and CRM agent that qualifies inbound leads against your ICP, answers listing questions from your knowledge base, and hands warm leads to agents with full context.

  • Lead buyer flow & intent capture
  • Lead qualification & routing into CRM
  • Function-calling into live property & inventory data
Travel & Hospitality
Ai Guest & Hotel Operations Agent

A connected operational layer that goes beyond chat — guests interact via chat or voice; the agent retrieves real-time data from PMS & CRM and triggers tasks across housekeeping, maintenance and front desk. Covers the full guest journey: pre-stay, in-stay, post-stay.

  • Chat & voice guest interaction
  • PMS / CRM integration with real-time data
  • Cross-department task execution & updates
Ecommerce & Retail
Ai Merchandiser

An AI that decides what each shopper sees: real-time product recommendations on-site, personalized lifecycle campaigns by email, and a shopping assistant in chat — all from the same signal.

  • Behavioral recommendations on PDP & cart
  • Lifecycle email & SMS personalization
  • AI shopping assistant on-site
STACK

The Tools in Our Belt

The tools in our belt. We've evaluated, integrated and run these tools in enterprise production environments. You don't start from scratch - you inherit our operational knowledge of what works at scale, what breaks under load and what fits which compliance posture. You choose the stack; we know how to make it perform.

Agentic Frameworks

Multi-agent coordination and autonomous tool use

Voice & Speech

Speech synthesis, transcription, and conversational AI

LLM Models & APIs

LLMs and APIs powering our core solutions

Workflows

LLM workflows, DAGs, and automation frameworks

Data & Retrieval

Semantic search, vector storage, and document indexing

Monitoring & Control

Eval frameworks, safety nets, and feedback tools

PLATFORM

Built on the Sirma.AI platform.

Roweb is part of Sirma Group - same group, one accountability line, no third-party friction. Sirma.AI Enterprise is in production across 7+ industries today: secure by design, sovereign by default, adaptive by nature.

Multi-LLM by design - Routes between OpenAI, Anthropic, Llama, Mistral, Falcon, DeepSeek and Kimi - chosen per task for cost, latency or sovereignty.

Self-evolving agents - Evaluator, Evolver and Guardian agents drive Evolution Epochs - agents that improve themselves over time.

Knowledge layer built-in - Vector stores, knowledge graphs, semantic search and MCP connectors to your ERP, CRM, files and APIs.

EU sovereignty by default - Cloud, on-premise, hybrid or fully air-gapped. Sensitive data anonymized before any external model call

Compliance pre-configured - GDPR, NIS2 and ISO 27001 frameworks built-in. Visual policy builder, full audit trail on every agent decision

Same group, not a partner - Roweb is part of Sirma Group. The people who build the platform sit beside the people who deploy it

 
Regulatory readiness

EU AI Act-ready by default

Most AI agencies are still building compliance retroactively. Our stack ships compliant, because EU regulation is our home market, not an afterthought.

Risk-tier mapping

We classify every AI use case under the Act's tiers — minimal, limited, high, prohibited — before the project starts, not after deployment.

Audit trail by default

Every agent decision is logged, versioned and retrievable. Compliance isn't reverse-engineered — it's recorded from request one.

Data sovereignty

Your data stays in your jurisdiction. Sensitive data is anonymized before any external model call, then locally de-anonymized on return.

Frameworks built-in

GDPR, HIPAA, SOC 2, ISO 27001, NIS2 and DORA baked into the Policy Management Module. Visual policy builder. No engineering required.

WHY ROWEB

A senior team, part of Sirma Group.

20+ years building production software for global teams. Cross-listed Frankfurt Stock Exchange via parent group. EU timezone, EU data, EU compliance - by default, not by retrofit.

Why Roweb vs. a typical AI agency.

Four tradeoffs that matter when AI has to land in production - not in a slide deck.

Typical AI Agency
VS
Roweb · Part of Sirma Group
Third-party AI vendor - different roadmaps, version drift
Platform relationship
Same group as the platform builder - one accountability line
Need to add GDPR, NIS2, ISO 27001 after the build
Compliance
Pre-configured in Sirma.AI Enterprise from day one
US-default; GDPR retrofitted; data leaves the EU
Data residency
EU-hosted by default; jurisdiction-controlled; on-prem option
Time & materials - scope creeps, billing follows
Engagement model
Fixed-scope sprints - you commit to the next step only when the previous one paid back
FAQ

Questions worth asking before you commit.

If yours isn't here, it's the first one we'll cover when you talk to us.

Can we keep our data on our own infrastructure?

Yes. Sirma.AI Enterprise deploys cloud, on-premise, hybrid, or fully air-gapped. Sensitive data is anonymized before any external model call and locally de-anonymized on return - your data stays in your jurisdiction by default.

The six solutions don't quite match our use case - can you build something else?

Yes. The six are productized starting points, not the whole menu. Underneath all of them is the same set of building blocks - agents, multi-agent teams, workflows, RAG, and tool/system integrations - composed differently per project. If your workflow isn't one of the six, we scope it the same way: one painful workflow first, a number we'll defend, then build.

What if we don't have AI/ML talent on the team?

That's the most common starting point. Engagements are designed for teams without dedicated AI engineers - one senior team designs, ships, and operates the system, trains your people to run it, and can stay embedded longer-term if you want senior hands on your side of the table.

How do you handle confidential or regulated data?

Three layers: deployment (on-prem or air-gapped if needed), routing (sensitive data goes only to local models), and audit (every agent decision logged for compliance review). The platform is pre-configured for GDPR, HIPAA, SOC 2, ISO 27001, NIS2, and DORA.

How does an engagement actually work - what are we committing to?

We start narrow: one workflow, with a written ROI we'll defend before we take the work. We build it the way you'd build any production system - versioned prompts, evaluation harness, observability, guardrails, rollback - and you only commit to the next step once the previous one has paid back. Fixed scope, no time-and-materials creep, no long-term lock-in. If the work surfaces that AI doesn't pay back yet, we'll tell you and stop there.

How is this different from a typical AI agency, or from hiring in-house?

Most agencies sell you a slice and hand off a demo; we design, ship, and operate end-to-end - and we're part of the same group that builds the Sirma.AI platform, so it's one accountability line with no third-party version drift. Versus hiring: recruiting takes 6+ months and produces a person - we produce a shipped, governed system, with the option to stay embedded until you've hired or transitioned ownership internally.

How does the EU AI Act affect our roadmap?

Most AI use cases fall in the "limited" or "minimal" risk tiers - manageable without major compliance work. High-risk uses (recruitment, credit scoring, medical decisions) need risk-tier mapping, audit trails, and human oversight. We classify every use case under the Act's tiers before the project starts, not after deployment, and bake the controls into the build.

Is Sirma.AI Enterprise a separate product we have to license?

Yes - Sirma.AI Enterprise is Sirma Group's commercial GenAI platform, and it can be used two ways. Most clients have Roweb implement on top of it, with licensing folded into the engagement (pricing depends on deployment mode - cloud, on-prem, or air-gapped - and scale). But if your team wants to build, extend, and operate on the platform directly, it can also be licensed standalone - as the base layer for your own AI infrastructure roadmap. Your engineers own the platform; ours stay on call for the hard parts. Either way, because Roweb is part of Sirma Group, there's no third-party license overhead or version-drift risk.

Customer success stories

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Real stories. Real impact. Client feedback that speaks for itself.
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