This is the first chatbot solution our client had developed, and its main purpose is to simplify and improve communication between several types of users.
The app integrates a permanent menu from where the chatbot can be activated. Once the bot is on, the user - employee - can write and send his question - no matter how specific it is. The question is taken over by the bot and filtered with the NLP module, which will try to interpret its meaning.
There are over 40 intents understood by the bot (information on how to use the app, financial data, contact data, job applications, candidate compliance, etc.). Some intents can extract info also from the database.
The employee sends the question: "When am I get paid?".
The automated bot's answer: "Your next payment is scheduled for 12 June 2021".
If the bot can't interpret the question, the user can get in touch with a consultant. The user has 3 options:
Google Dialog Flow, Socket.io, Framework7, KnockoutJS, ASP .NET API, Cordova, MSSQL
1 full stack developer, 1 designer, 1 UX designer, 1 consultant / PM
The client now uses a dynamic and cost-efficient solution to improve and simplify the employees' communication process (by reducing the number of phone calls, the client also reduced the costs).
Benefits for our client:
Our client now has access to fast, modern, and efficient HR services, more humanized interaction across the recruiting process.
Benefits for internal users
The chatbot was created with the users' needs in mind. Now, employees have every information one click away - literally.
Overcoming client's expectations
This is the kind of project where our teams prove their high ability to learn things as they go and understand client's needs and expectations fast.
For nGAGE chatbot project, we provided a full-time dedicated software developers team that shifted priorities and adapted fast to the client's requirements.
1 consultant / PM
Full stack developer
acknowledge client’s issue
select best technologies for the project
create project architecture
create sprints & timelines
create dialog flow integration
create design & UX
release to production
nGAGE (formerly trading as Human Capital Investment Group) have worked with Roweb for more than eighteen months and during that time have been very impressed by the high level of skill, professionalism and service that they have delivered. Our initial engagement with Roweb entailed them taking over management of a large e-commerce web site where the previous software developers had left the code in a very poor state, system performance was very slow and many users were very unhappy. Roweb stabilised the codebase, made improvements to the user interface and delivered much needed new functionality. We are now working with them on a new version that will finally remove all of the previous developers code. Roweb have also developed new applications for us including web and Windows desktop products used by many users within our company. The location in Romania is very convenient for the UK, the level of English spoken by developers is very good and I have no hesitation in recommending Roweb as a offshore development partner.
Chief Information Officer at nGAGE (formerly trading as Human Capital Investment Group)