Customer-centric restaurant solution: Ramada Delivery

  • complete ordering system: dedicated website + mobile app + digital menu
  • integrated CRM solution
  • dedicated app for managers
  • dedicated app for delivery staff

Fast development of a custom restaurant solution

for simplified orders management, data-driven business decisions, and more personalized interactions.

THE CONTEXT

Our Client

Ramada Pitesti is part of one of the largest hospitality chains addressing tourists traveling to explore the local sights or stay for a meeting or convention and local citizens interested in organizing events or dine in the city. The restaurant plays a key role in the business strategy by covering diverse customers' expectations.

Client’s needs/goals

In the pandemic context, our client decided to expand the activity online through restaurant services. To take this step with the best possible results, they were looking for a software developer capable of quickly delivering a complete solution to cover reservations, orders and sales tracking.

THE SOLUTION

Based on an existing suite of applications architecture (already successfully implemented on other similar businesses) we developed a custom solution - Ramada Delivery - able to cover our client’s main needs and expectations:

Dedicated website

Dynamic and intuitive e-commerce website for displaying updated offers and ordering.

Digital menu

QR code or an NFC tag-based menu for fast and safe access to the restaurant’s offers.

Manager’s App

One-stop app designed to help the restaurant's owner to manage all the activities from one place.

Mobile app for ordering

Dedicated mobile app for customers, developed for iOS and Android.

CRM solution

We’ve integrated a CRM solution to provide full access to the most important sales data.

Delivery App

Dedicated app that allows delivery staff to access all the assigned orders fast.

In only 3 days you can have your own digital solution for your restaurant!

Dedicated website for online ordering & reservations

We’ve developed a dedicated e-commerce website ready for online sales, optimized for mobile and search engines algorithms (e.g., Google).

Features & functionalities:

  • Modern and responsive design;
  • Easily manageable content;
  • Unlimited number of products and associated images upload space;
  • Real-time notification for every new order;
  • CTA feature: Call mobile – for phone orders;
  • Access to updated stats and reports;
  • Installed Google Analytics, Search Console, Facebook microdata, and sitemap.xml;
  • GDPR compliance.

Digital menu for instant access to the restaurant’s offers

The menu can be accessed from any type of smartphone.

In order to see the digital menu, customers do not need to install any new applications. All they have to do is open their phone application to read NFC or QR codes and get to the digital menu through which they can order.

After ordering, the waiter confirms the order with the customer and takes it to the kitchen.

Manager’s App

One-stop app designed to help the restaurant's owner to manage all the activities from one place.

Through a single application, Ramada managers can:

  • manage the entire activity of suppliers;
  • get in touch with customers through direct contact, either via WhatsApp or phone call;
  • take orders and send them to the kitchen.

All in just a few seconds!

Mobile app for ordering

Dedicated mobile app for customers, developed for iOS and Android.

  • the app can be downloaded both from the App Store and from Google Play;
  • our client receives several orders through instant notifications;
  • our customer receives feedback and reviews (displayed only for restaurant’s staff) directly in the smartphone application (1-3 stars: the user is asked the reason for the low rating, 4-6 stars: the user is redirected to place reviews in Tripadvisor, Facebook and Google Places);
  • constant updates of the application to provide high-performance experiences.

Integrated CRM solution

We’ve integrated a CRM solution to provide full access to the most important sales data.

  • client segmentation system (VIP, regular, returning, new, lost opportunities);
  • ordering and delivery management
  • automated identification of a customer when he calls for a new order;
  • customers data management;
  • GDPR compliance.

Delivery App

Dedicated app that allows delivery staff to access all the assigned orders fast.

Deliverers always know the exact address of the customer and the shortest time to deliver the food. Together with the other modules in the application, the customer is constantly informed on the order’s status.

  • instant sync;
  • automatic displays for the best route (through Google Maps).

All the restaurant’s needs covered with one solution: Ramada Delivery

Online reservations & ordering

Efficient orders management

Safer & more custom interactions

Easier customer management

Real-time sales tracking & trends

Real-time staff activities tracking

Data-driven business decisions

Multi-channel online presence

Modern & intuitive experience

Want to see how this solution works?

Project Steps

1

Auditing client's needs and requirements

2

Identifying further opportunities for the client

3

Delivering and validating the project's proposal

4

Implementing and testing and client approval

5

Maintenance and management of the delivered solution

6

Delivering and training internal users for a performant use