Company Tickets
Built-In Customer Support for B2B Accounts
Company Tickets gives your customers a dedicated support channel directly inside their account. Instead of relying on emails and scattered conversations, requests, replies, and attachments are kept in one place, linked to the company they belong to.
Centralized Ticket Management
Customers can create tickets, exchange messages, and track their requests from their account, while your team manages everything from the admin panel.
Key Benefits
- Faster issue resolution
- Complete conversation history
- Single view for all company tickets
Role-Based Access
Ticket access follows the same permission system used across the platform. You decide which users can open and manage support requests.
Key Benefits
- Controlled access
- Flexible permissions
- Consistent user experience
Automatic Notifications
Both customers and internal teams receive email notifications whenever a ticket is created or updated, ensuring everyone stays informed.
Key Benefits
- Real-time communication
- Less manual follow-up
- Faster responses
Key Capabilities
- Built-in support portal
- Centralized ticket management
- Chat-style conversations
- Role-based permissions
- Automatic email notifications
- File attachments
- Complete ticket history
- No external helpdesk required
