Implementing SmartCity in Pitesti: a great example of how to revitalize public services beyond pandemic and social challenges

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Smartcity app for Pitesti

 

Most of us (Roweb people) live in Pitesti. In this city, the company has its headquarters. So, yes, when we designed SmartCity it was somehow with Pitesti’s needs in mind.

Most of us (Roweb people) live in Pitesti. In this city, the company has its headquarters. So, yes, when we designed SmartCity it was somehow with Pitesti’s needs in mind.

We knew from the beginning that these were not very specific. However, for the modern man forced to deal (overnight) with great changes (like pandemic’s limitations), the main pain points of living in a (medium) city were the same everywhere.

Too much waiting time | Overwhelming responsibilities | Social distancing | Lack of trust in public services | No time for the community’s problems | Disparate services

A powerful advantage in considering Pitesti as a landmark for the development concept was also the fact that it’s a medium city – so the solution could be scaled up or down very quickly.

All our prerequisites proved right when we started to adapt the SmartCity solution for Pitesti.

Smartcity app for Pitesti

“We now have a dedicated mobile app, citizens from Pitesti being able to access useful information instantly and place complaints/ notifications directly from their mobile phones. We also now have and an intuitive backoffice web for municipality’s staff.”

Smartcity app for Pitesti

Cristian Gentea

Mayor of Pitesti

 

Turning “Too much waiting time” into “No more waiting time”

Do you know anything more annoying than waiting in line to pay a bill or place a request/complaint? With every minute you lose, the frustration gets higher. And the higher your frustration is the less trust in the public services you have.

Before Smart City implementation, every citizen from Pitesti was dealing with this kind of context. And the pandemic didn’t simplify the situation.

So, this was one of the top things that convinced the mayor that it’s no better time than now to implement a dedicated digital solution: Smart City.

  • citizens can add complaints directly from the Mobile App (with pictures and precise localization);
  • municipality’s departments are notified instantly via email every time a new complaint is added;
  • push notifications, new announcements, or alerts are available for both parties.

 

Reducing the amount of the responsibilities as citizens

Modern man’s daily responsibilities are, usually, overwhelming. His to-do list is an impressive mix of personal, professional, and administrative tasks. Being part o a community request also a specific involvement.

Having the mobile app installed on his smartphone simplifies his efforts a lot. He can make the payment literally from anywhere and anytime.

So, no more delayed payments, no more missed requests, or postponed complaints.

Everything citizens and municipality staff need is at their fingertips (literally).

  • the online Web Backoffice allows you to manage users, incidents, information, and events and share them easily;
  • citizens can add complaints directly from the Mobile App (with pictures and precise localization);
  • supply contact details for citizens for all the public departments.

 

Social distancing made easy through remote activities

Maybe the biggest challenge from the pandemic period is/was keeping the distance and still continuing to do all the things like before this context started.

SmartCity for Pitesti is a complete digital solution that makes this possible in the long term. In addition, the solution simplifies the processes for both citizens (through mobile app and the online portal) and the municipality’s staff (through the back office module).

Keeping the distance and solving things remotely became the key prerequisite for continuous public services in any social and economic context.

Citizens are expecting undisrupted and more flexible and safe services. And these kinds of services are possible only by using a dynamic and user-oriented digital solution: Smart City App.

  • citizens can add complaints directly from the Mobile App (with pictures and precise localization);
  • municipality’s departments are notified instantly via email every time a new complaint is added;
  • push notifications, new announcements, or alerts are available for both parties.

 

Migrating to more modern and reliable public services

The lack of trust in public services is one of the main pain points of city management.

The SmartCity solution is able to increase citizens’ trust through:

  • fast and transparent communication;
  • integrated and multi-platform digital system for managing complaints and communication;
  • high-level user experience provided through intuitive and dynamic features.

The long queues for filing a complaint, the crowded halls of citizens in the city halls offices, the long deadlines for waiting for an answer – these must become part of history for any civilized city.

Digitized public services are the natural results of our evolution in a tech environment. SmartCity is your next step in providing modern and reliable services for your town, for your citizens.

 

No more excuses for not being involved in solving the community’s problems

The lack of time or of tools are the top excuses for citizens to avoid getting involved in the community’s problems and have initiative.

SmartCity for Pitesti is the solution that makes no room for these excuses. Instead, citizens can be actively part of the city’s growth by adding fast and simple, directly from their phones, new requests, complaints, or suggestions.

 

Disparate services

Time is everything. And timing is a must-have for every activity – including the service provided by the local administration staff. Now, maybe more than ever, citizens are expecting digital services able to provide real-time connectivity.

SmartCity App is a tech solution with a human touch that is able to bring citizens and municipality staff on the same page at the right time.

  • online interactions make possible solving problems faster and more efficiently;
  • real-time feedback from citizens allows the municipality to optimize efforts based on valuable insights;
  • an easier way to keep citizens informed and engaged (e.g., useful tool for promoting a public on the mobile app).

 

What does SmartCity integrate?

MOBILE APP iOS & Android app designed for citizens to access information on events/ announcements and place complaints directly from their phones.

BACKOFFICE WEB Intuitive system designed with the municipality staff in mind for real-time receiving and managing the citizens’ complaints and requests.

Need to optimize public services in the city/community you manage?

SmartCity can become YOUR city/community’s smart solution.

Get a custom offer

Roweb @MWC Las Vegas 2022

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